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Information

Festival Essentials

Everything you need to know

Do you have a question? The answer you are looking for is here!

Can I bring my dog?

Sorry, strictly no dogs allowed at the festival, in the camping area, in your, your van or anywhere else on the grounds of Healey’s Cyder Farm. This includes little dogs, medium dogs, large dogs, funny dogs, sad dogs, well behaved dogs, dogs with bad attitudes, stuffed dogs, dogs disguised as cats, old dogs, young dogs and middle-aged dogs. Please don’t ask if you can bring your dog. You can’t bring your dog. Service dogs are welcome, of course.

Can I camp for only part of the festival?

To stay on site overnight on any given night, weekend camping tickets must be purchased for each person staying. It is not possible to purchase camping tickets on a per night basis.

Can I Upgrade my Weekend Ticket To a Camping Weekend Ticket

Yes, you can upgrade a weekend ticket to a weekend camping ticket on the ticket page. Please note you can not buy an upgrade camping ticket with a day ticket, it is only for weekend ticket upgrades. Weekend camping tickets are for 3 nights, Friday, Saturday and Sunday, We do not offer 1-night camping tickets.

Can I sleep in my car?

Any vehicle being slept in overnight will need a valid campervan or motorhome pitch, which must have been purchased online. All occupants of the vehicle must also have weekend camping tickets.

Can I bring my own alcohol?

Bringing alcohol into the festival is strictly prohibited, however, a small amount is allowed within the campsite. No more than- 1 bottle of spirits, 3 bottles of wine, 1 crate of lager or cider per person. Security will confiscate any alcohol that is deemed more than appropriate for personal consumption. Please do not bring any glass onto the site.

Why do I have to pay to park?

We want to encourage car sharing. This gives us more room in the car parks, reduces congestion on local roads and helps us plan our logistics. We feel £10 per car is more than reasonable. When four people share one car, it works out at just £2.50 per person.

What time does the festival start and finish?

We open our gates at midday on Friday 13th September. Friday and Saturday nights go on till 02:00. For the early risers, the festival site opens at 10:00 on Saturday and Sunday. Breakfast will be available in the campsite from 07:00.

The Campsite will open from 10am Friday 13th September

We ask all campers to vacate the site by midday on Monday 16th September

 

Can I get a ticket refund?

Ticket sales are non-refundable.

Do you have disabled access?

The festival is on short grass on firm land, although there’s a chance of it becoming muddy should there be rain. Disabled toilets are situated throughout the site.

I've lost my ticket! What do I do?

If you cannot locate or have misplaced your email ticket, please contact us using the contact page.

When do I get my tickets?

We do not send out physical tickets. When you buy your ticket online, your digital ticket is sent to the email address you provided at the checkout. Simply print this email and bring it with you, along with some identification.

When do I get my wristband?

Tickets are exchanged for wristbands at the entrance to the festival. The wristband collection with be open from 11:00 on Friday 14th September and will be available for the duration of the festival.

We booked as a group but are arriving at different times, is that OK?

Ensure each ticket holder has a printed copy of the digital ticket. Our wristband exchange staff will check people in separately regardless on when they arrive.

It is not possible to book specific pitches in the campsite or in the motorhome and caravan area, in order to camp next to one another, you must turn up at the same time.

Can I leave the site during the day and come back?

Guests, cars and campervans can come and go throughout the festival.

Where do I camp?

Tents are restricted to the camping area only and are not allowed next to vehicles in the car park or campervan area.

Campervans and caravans have separate designated areas within the car park. There are no special facilities for vans such as electricity or waste disposal.
Toilets, showers and fresh water are all available within the campsite. Breakfast will be available in the campsite from 07:00. Camping tickets are for 3 nights Friday, Saturday & Sunday. we ask you to leave by midday on Monday

What is included in the Glamping Bell Tent?

To stay in a Luxury Glamping Bell Tent, simply choose the bell tent option in the ticket section. Included are 4 air mattresses, lighting and power to charge your mobile phone and devices and decor. Please bring your own bedding.

Please note that all luxury bell tent occupants must also purchase a weekend camping ticket.

Can we have a fire at out campsite?

No fires or BBQs are allowed in the campsite, gas stoves are fine. Toilets, showers and fresh water are all available within the campsite.

Caravan Pitches

Please note when purchasing a caravan pitch , this is ONLY for a caravan, not any other sleeping vehicle. Motorhpomes and camper vans are located in a seperate area. If you have a motorhome or camper van with awning and need a bigger pitch please purchase 2 motorhome/campervan pitches NOT a caravan pitch

Tents next to Campervans, motorhomes and Caravans

Due to health and safety regulations, tents are not permitted next to camping vehicles or caravans. Awnings ARE allowed, so long as they fit within the allocated pitch size. If you need more space than 7 x 4 metres for an awning and camping vehicle then you must buy an extra pitch from our ticket page.

Shower Facilities

Shower facilities have been upgraded for 2019 and to ensure showers are regularly serviced, kept clean, secure and to conserve water, a small fee of £3 has been introduced. Showers are located at the entrance of the tent camping (a short walk from the motorhome/campervan field)