{"id":158,"date":"2017-12-17T18:17:18","date_gmt":"2017-12-17T18:17:18","guid":{"rendered":"http:\/\/www.cornwallciderfestival.co.uk\/?page_id=158"},"modified":"2023-09-18T10:18:38","modified_gmt":"2023-09-18T09:18:38","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.cornwallciderfestival.co.uk\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

Refunds, Transfers and Cancellations<\/strong>
\nIMPORTANT! Tickets are non-refundable<\/strong>, even in the unlikely event of the festival being postponed (in its entirety) by the Promoter. Cancellation by a billed artist will not entitle you to a refund, regardless of their position on the bill. If the event is postponed and moved to another date, your tickets will be valid for the new date and refunds will not be given, if you cannot make the new festival date, your tickets will be rolled over to the next year, again no refunds will be given. Bookings fees are never refundable.<\/p>\n

NAME CHANGES:<\/strong> Ticket BUYERS can request to change Attendee name\/s ONCE, by filling in our contact form, and only until midnight on August 20th 2023<\/strong>. Tickets cannot be split, so if you are transferring your tickets or selling these on, you must ensure it is for the whole booking. ***Please***<\/strong> make sure that you purchase the correct ticket for your needs and are that the people in your group are able to attend the event before buying. Tickets are non-refundable.<\/p>\n

TRANSFERS<\/strong>: If you wish or need to sell your ticket to someone else then we will ONLY accept ticket exchanges that have been issued and administered by Little Orchard team. If you have bought a ticket from someone via another platform (eg. Facebook\/Ebay) and the QR codes, or ticket codes are not valid at the box office, you\u2019ll be refused entry and no refunds will be given. Transfers can only be accepted up till midnight on 20th August 2021. We cannot split tickets. <\/p>\n

FESTIVAL ENTRY<\/strong>
\nOnly customers holding a valid e-Ticket will be admitted to the Event.
\nTickets are uniquely named, bar-coded and allow one person entry. It is your responsibility to arrive at the festival site with a valid, printed e-ticket, and you MUST present additional ID to confirm it is your ticket. Valid ID = Bank card\/Drivers\u2019 License\/Utility Bill. We will do everything in our power to ensure that only the named ticket holder in each instance gains access to the site, but cannot be held responsible for lost or stolen tickets or ID\u2019s.<\/p>\n

On arrival at the Festival site, your unique ticket barcode will be scanned, and you will be given a festival wristband, which must be worn at all times through the duration of the event. You will be asked to show this to gain admission to the Main Arena, and other site areas.
\nAnyone who is unable to present a valid wristband on request from any of the Little Orchard team or Security staff will be asked to leave site, so please keep your wristband safe.<\/p>\n

Friday, Saturday & Sunday Day tickets will be given coloured wristbands that permit entry to the site for THAT DAY ONLY. You will not be allowed to bring camping equipment on site or sleep in your car, and will be unable to gain access to the festival site on any other day.
\nWeekend ticket holders can leave and return to the site at any time provided wristbands are worn.<\/p>\n

FORCE MAJEURE<\/strong>
\nIn the unlikely event that Little Orchard Cider & Music Festival is postponed due to force majeure (unforeseeable circumstances that prevent someone from fulfilling a contract e.g. a global pandemic such as Covid-19), tickets will be automatically be moved across to the postponed dates, there is nothing you will have to do, the team will take care of this for you. Tickets are not refundable in this instance, and booking fees are never refundable. <\/p>\n

Children and Young Adults<\/strong>
\nChildren & Young Adults are very welcome at Little Orchard Festival but remain the responsibility of their parents\/guardians at all times. All attendees under the age of 18 (whether Infant, Child or young adult) MUST be accompanied ON ENTRY by a paying adult over 21 years of age, and this adult\u2019s contact details will be written on the Child\/Under 13s wristband. No accompanying 21+ adult? No entry.
\nWe will admit a maximum of 2 under 21s per adult admitted.
\nIt is your responsibility to ascertain the suitability of the event for any children in your party, considering such factors as curfew times, appropriateness of music, size of event etc.<\/p>\n

Dogs<\/strong>
\nSorry but we can\u2019t allow any dogs on site, unless registered Guide or Hearing dogs. If you arrive with your dog you will NOT be permitted access to the car park. Anyone found to have brought their dog on site will be asked to leave and will have their wristband removed. We love pooches, and a hot festival car park is not the place for them.<\/p>\n

Alcohol<\/strong>
\nThe Festival will operate several fully licensed and affordable bars, and only those over the age of 18 will be served (ID Required) Little Orchard operates a Challenge 21 policy, and you will be asked to provide ID even if you are over 18.
\nNO ALCOHOL purchased off the premises will be allowed onto the main festival site under any circumstances, and the staff reserve the right to confiscate and destroy and alcohol being drunk on the main site that was not bought here.
\nWe allow a reasonable amount of alcohol to be brought in to the camping area: Check out the FAQ\u2019s for more info.<\/p>\n

Food<\/strong>
\nThere will be plenty of food stalls serving a variety of meals and snacks throughout the day. You are welcome to bring your own food and snacks into the campsite but we do ask that you please try and minimise your pre-packaged food waste and do not bring glass.<\/p>\n

Camping<\/strong>
\nCamping includes Friday, Saturday and Sunday night, we ask that everyone vacates the camping areas by midday on Monday. You can set up camp from 10am on Friday morning. Please note, this is a very popular arrival time and there can be long queues to access the site, we would recommend arriving later if possible.<\/p>\n

Campervan, motorhome and caravan awnings are accepted but must fit within the allocated pitch of 8x4m for a motorhome\/caravan. You must ensure you purchase the correct ticket type that includes an awning. Tents are NOT permitted in any of these areas for safety. The festival is a very short walk from the parking and camping area, approximately a three-minute walk.
\nCamping vehicles, please bring plenty of your own water. The water and showers are supplied in the main campsite which is approximately a five-minute walk from the campervan area. There are no electric hookups on site, and generators are not permitted.
\nIf you wish to sleep in your car, you will be required to purchase a campervan ticket, and each occupant will have to have a weekend camping ticket. Cars that are being slept in, will be within the car parks. Tents are not permitted next to any vehicle in any field. Cars are not permitted in the camping fields. Tents are restricted to the camping area only and are not allowed next to vehicles in the car park or campervan \/ motorhome or caravan area. The camping field is near the car park so it is not far to walk with your tent\/belongings. People do tend to favour the use of wheelbarrows \/ pull along trolleys to aid with the movement of camping gear.
\nTo stay on-site overnight on any given night, weekend camping tickets must be purchased for each person staying. It is not possible to purchase camping tickets on a per-night basis.
\nToilets, showers and fresh water are all available within the main campsites, and there are further fresh water drinking points within the main festival site.
\nAny vehicle being slept in overnight will also need a valid campervan or motorhome pitch (depending on the size of vehicle), which can be purchased online or at the box office. Ticket are cheaper if bought online in advance.
\nTrailer tents are treated the same as caravans and will require a caravan pitch ticket per trailer tent as well as weekend camping tickets per person sleeping overnight in the trailer tents.<\/p>\n

All campers must vacate by midday Monday, 11th September and take all belongings with them. Anything left behind will be deemed abandoned and disposed of accordingly. <\/p>\n

Car Park<\/strong>
\nAll vehicles require a car park pass (unless you have a motorhome \/ campervan pitch booked). Vehicles cannot be parked next to tents and tents cannot be in the car park areas. Our car parks have 24 hour security, but with all car parks vehicles and their contents are left at the owners risk and we do not accept responsibility for any loss or damage to vehicles or their contents. <\/p>\n

Things to Leave At Home<\/strong>
\nThe following items will NOT be permitted in the campsite or into the event arena: Personal stereos, Glass bottles, fireworks, Chinese lanterns, and weapons of any kind. All other items that are brought into the car park or either campsite are left at your own risk.<\/p>\n

Little Orchard Festival is situated in a beautiful, rural area, and we kindly ask you to respect the welfare of our neighbours by adhering to a 12pm noise curfew across the main campsite. Those persons not abiding by this rule, will be asked to leave the campsite, and the festival site. No refunds will be given in this instance.<\/p>\n

Photography \/ Videography at Events<\/strong>
\nWe have a team of photographers \/ videographers who have access to all areas of the festival site for the full duration of the festival. the content captured will be used to promote any of our events across social media, print media, marketing, press and online websites. If you do not wish to be captured at any of our events, please let a team member know. <\/p>\n

And finally\u2026..<\/p>\n

Safety for All<\/strong>
\nLittle Orchard is all about good music, great vibes and the coming together of all ages to enjoy a rich, music filled event. Anti-social behaviour and activities, including any behaviour which the festival staff and stewards feel may significantly affect the enjoyment of other persons at the event, will not be tolerated and you will be ejected without refund.
\nAll good? Excellent! Now go get your tickets\u2026<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Refunds, Transfers and Cancellations IMPORTANT! Tickets are non-refundable, even in the unlikely event of the festival being postponed (in its entirety) by the Promoter. Cancellation by a billed artist will not entitle you to a refund, regardless of their position on the bill. If the event is postponed and moved to another date, your tickets […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"aioseo_notices":[],"yoast_head":"\nTerms and Conditions - The Little Orchard Cider and Music Festival - Penhallow, Cornwall<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cornwallciderfestival.co.uk\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - The Little Orchard Cider and Music Festival - Penhallow, Cornwall\" \/>\n<meta property=\"og:description\" content=\"Refunds, Transfers and Cancellations IMPORTANT! 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